Support

How can we help?

Answers to common questions below. Don’t see yours? Just email us.

Is OurDollar connected to my bank?

No. OurDollar doesn’t connect to, hold, or move money. You (and anyone in your household) log income, bills, and spending yourself, and the app calculates a weekly spending number from what you enter.

How do I invite someone to my household?

Open Profile, then use “Add a household member” under your active household. You can invite them by email so they can create their own login, or add them as a “fun money only” member with just a name and allowance.

I forgot my password. How do I get back in?

On the sign-in screen, tap “Forgot password?” and enter your email. We’ll send you a link to set a new password.

How do I change my email or password?

Go to Profile → Security. Both Change email and Change password ask you to re-enter your current password first, for security.

Can I use Face ID or Touch ID to unlock the app?

Yes. Profile → Security → “Unlock with Face ID” (the label matches whatever biometric your device supports). Once enabled, the app locks on launch and whenever it returns from the background.

How do I delete my account?

Go to Profile → Account → Delete account. This permanently removes your account and any households you own, along with their bills, goals, income, and history. It can’t be undone.

Is my household’s data private from other households?

Yes. Data you enter is only visible to members of your own household. See our Privacy Policy for details on what we collect and how it’s used.

Still stuck?

Email us and we’ll help you out.

privacy@ourdollar.app